Shipping & Delivery Policy

At Doctor365, we are committed to providing a seamless and efficient shipping experience for orders placed through our mobile application. This policy outlines our shipping procedures, delivery timelines, tracking options, and other important details.

1. Order Processing & Shipment

Once your order is confirmed via Doctor365.in, our team immediately begins processing it for dispatch. Orders are typically processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation notification via email and SMS once your order has been shipped.

2. Order Tracking

You can track your order directly through Doctor365 under the “My Orders” section. Once your shipment is created, you will receive an update via email and WhatsApp. Click on the tracking link to monitor your package's journey in real-time, including its current status and estimated delivery time.

3. Shipping Options & Rates

Our shipping rates and delivery times vary based on location, order size, and selected shipping method.

Standard Shipping: Delivers within [4-5 business days] to most locations. This cost-effective option is ideal for non-urgent orders.

Express Shipping: Available for urgent orders with faster delivery times. Additional charges apply, which will be displayed at checkout.

Shipping rates are calculated based on factors such as order weight, delivery location, and shipping method, and are displayed before payment confirmation.

4. Payment & Checkout

Payments for shipping can be made through Doctor365 using multiple options, including Credit/Debit Cards, UPI, Net Banking, and Wallets. Cash on Delivery (COD) is available for eligible orders, subject to additional charges.

5. Shipping Restrictions

Certain pharmaceutical and medical products may be subject to shipping restrictions based on local regulations. We comply with all applicable laws and regulations related to the shipment of healthcare products. If you have any concerns regarding shipping eligibility, please contact our support team for assistance.

6. Shipping Partners

We have partnered with reliable courier and logistics providers to ensure safe and timely delivery of your orders. Our partners are selected based on their track record of reliability and customer satisfaction.

7. Shipping to Multiple Addresses

Need to send medications to multiple locations? No problem! Simply specify the required addresses during checkout, and our system will ensure proper distribution.

8. Contact Information

For any questions or concerns related to shipping and delivery, please reach out to our support team:

📧 Email: support@clinicwala.com

📞 Phone: 9031013315

We reserve the right to modify this shipping policy as needed. Any updates will be reflected on Doctor365.