Product and Service Details with Pricing Structure Policy

At Doctor365, we aim to provide clear and transparent information regarding the products and services available on our mobile application. This policy outlines the details of our offerings, including pricing, payment methods, and terms of use.

1. Product and Service Offerings

Our Doctor365.in provides access to various healthcare-related products and services, including but not limited to:

Medicines and Healthcare Products – Prescription and over-the-counter medicines, wellness products, and medical devices.

Lab Tests and Diagnostics – Pathology and diagnostic tests with sample collection and digital reporting.

Doctor Consultations – Online and offline appointments with general physicians and specialists.

2. Pricing Structure

The pricing of products and services is determined based on multiple factors, including market rates, operational costs, and service fees.

A. Medicines & Healthcare Products

Prices are displayed per strip, bottle, pack, or other applicable unit, not per individual tablet or capsule.

Discounts may be offered based on promotional campaigns, bulk purchases, or subscription plans.

Prices may fluctuate due to supplier revisions or regulatory changes.

B. Lab Tests & Diagnostics

Each test has a predefined price, displayed at the time of booking.

Pricing may vary based on location, sample collection type (home visit or center visit), and test complexity.

Combo packages or health check-up plans may be available at discounted rates.

C. Doctor Consultations

Consultation fees vary depending on the specialty, experience, and availability of doctors.

Charges for video consultations, phone consultations, and in-person visits may differ.

Any additional service, such as follow-up consultations, may incur extra charges.

3. Payment Terms

Payments can be made via Credit/Debit Cards, Net Banking, UPI, Wallets, or Cash on Delivery (COD) for eligible orders.

All transactions are securely processed through encrypted payment gateways.

For prepaid orders, payments must be completed before the order is processed.

4. Price Changes & Updates

Prices of products and services are subject to change based on market conditions, supplier rates, and policy updates.

Any changes in pricing will be reflected in the Doctor365.in for an order or book a service.

Promotional offers and discounts are applicable for a limited time and may be modified without prior notice.

5. Taxes & Additional Charges

All prices displayed include applicable taxes unless mentioned otherwise.

Shipping or delivery charges (if any) will be displayed before final payment.

In case of additional service charges for expedited processing, they will be clearly mentioned during checkout.

6. Refunds for Pricing Errors

In case of any incorrect pricing due to a technical error or system malfunction, we reserve the right to cancel the order and process a refund as per our Refund Policy.

7. Contact Information

For any queries related to pricing, payments, or product/service details, users can reach out to our support team:

📧 Email: support@clinicwala.com

📞 Phone: 9031013315

We reserve the right to modify this policy at any time without prior notice. The updated terms will be reflected on Doctor365.in.